Business Process Management is essential to the vitality and profitability of any enterprise. HOPE’s Consulting Process Management program provides the support you need to make sure your processes are well conceived and robust and that your business is functioning efficiently.Our Process Management program includes training in process mapping and process based auditing, as well as courses in continual business process improvement, corrective and preventive action, and customer satisfaction.

HOPE’s Consulting Business Process Management support has helped many companies meet their goals. Our expertise and experience in Process Management can also help your organization achieve measurable process and performance improvement.

Lean Enterprise has its origins in the teaching and writings of TQM and JIT, which espouse the idea of delighting the customer through a continuous stream of value adding activities. The objectives of the Lean Enterprise are to:

• Correctly identify and specify value to the ultimate customer in products and services
• Analyze and focus the value stream so that it does everything from product development and production
to sales and service in a way that activities that do not create value are removed and actions that do
create value proceed in a continuous flow as pulled by the customer.

At HOPE Consulting, we believe that our Lean Principles techniques can be applied to basically any environment (high/low volume, high/low mix, job shops, continuous flow and traditional batch facilities and services) even regulated environments. Every system or process contains waste. Every firm (from manufacturing to distribution to services-related) contains activities that add no value to the customer.
The tools and techniques used will depend on specific situation and needs.

The age old question: Do I use Continuous Improvement (CI) on my existing systems, processes, equipment. Or do I start with completely new and innovative ways through Business Process Reengineering (BPR)? Or do I have to outsource some of my processes (BPO)? What must be done in order to be competitive?
Our free one Day Seminar on Business Process Reengineering will teach you how to tell when to use CI or BPR or BPO. You’ll learn how to think more effectively, identify your process constraints and the process measurement “pulse points” that assesses your company’s wasted cost and be able to define the major criteria for competitive advantage.

After the seminar, you would be able to understand the status quo of your company and have a good baseline for your needs.
Then one of our experts will guide you on how HOPE Consulting is committed to helping businesses increase profits and improve their work environment through better business processes. Our focus is defining a business-driven approach that allows technology to serve company goals and solve key problems. This prevents expensive and unnecessary efforts that solve only symptoms rather than real problems.