The term sigma is taken from a letter in the Greek alphabet  and is used in statistics as a measure of variation. The fundamental objective of Six Sigma is customer satisfaction through continuous improvement in quality.Six Sigma improvement was an expression created by Motorola in the early eighties as a synonym for their quality program. If you have a process according to the normal distribution theorem of Gauss, then the mean average value and standard deviation (sigma) are well defined parameters. Under certain conditions nearly 100% (exactly: 99.99966%) of all opportunities are covered in the range of 6 x Sigma. Or in other words: out of an amount of 1 Million opportunities only 3.4 defects can be found. This is a theoretical limit for practically attainable quality.

The Six Sigma management philosophy for continual improvement provides a disciplined approach to: process development, process improvement and process management
HOPE’s Six Sigma program is based specifically on the DMAIC process improvement model: Define – Measure – Analyze – Improve – Control.

The content of the Six Sigma approach varies from company to company. However, a typical Six Sigma program carried out by HOPE Consulting does have some common characteristics such as:• It is the ability to directly link bottom line results to the company.
• It is a top-down, rather than bottom-up approach.
• It is a highly disciplined, structured approach that typically includes five stages: define, measure, analyze, improve and control.
• It is a data-oriented approach, making use of various statistical decision tools.
• Focus is on customer satisfaction

Learn the most effective and business-focused strategies for implementing, documenting and auditing ISO 9001:2000 quality management systems.HOPE’s Consulting comprehensive ISO 9001 training program includes ISO 9001 training for implementation, ISO 9001 training for process-based implementation, ISO 9001 training for documentation, ISO 9001 training for internal auditors, and ISO 9001 training for lead auditors.

Our ISO 9001 consulting program includes the special HOPE Consulting Accelerated ISO 9001 Registration. We can also provide additional customized ISO 9001 on-site training and consulting support for your company’s ISO 9001 implementation.

A broad range of companies have already benefited from HOPE’s Consulting ISO 9001 training and consulting programs. Our ISO 9001 expertise and outstanding support can help your organization efficiently implement a quality management system based on the ISO 9001 specification.