كلمتين وبس

The common mistake is that “training is the solution for developing performance”; however, observations proved that people often don’t use the new skills they get; the reason simply is that the training programs just give the know-how of applying specific skills, but people will not necessarily use that skills; as a result, it takes a special training coordinator of high personal quality and intuitive approach to the training philosophy in order to come up with results that are equal or above expectations.

This program is all about developing personal quality of participants, giving them a very unique and special intuition to see their organization’s performance with an analytical eye that can see beneath the displayed behavior or the demanded training needs.

 

Training outlines:

 

- Introduction to human behavior

- Personal quality versus professional skills

- The importance of self awareness

- Trying to have control

- Sense of ownership

- Personal interest in training and the state of readiness to receive

- The right methods to get the training needs

- Training coordinators responsibilities

 

Booking and logistics

Date: Saturday  17th Nov 2012
Timing: From 3:30 PM to 7:30 PM
Location:  3W Khaled Teama St. Sheratan Bldgs, Heliopolis, Cairo, Egypt.

Cost per Person: EGP 250

For Shift-ian Members : EGP 200

This workshop is directed to all managers and key business decision makers whose decisions are impacting business revenues, costs or funds. The main target of this workshop is to develop basic financial awareness as well as clear understanding of operational decisions impacts on the overall business financials.

 

 

 

Workshop topics

 

• Value creation

• Finance and accounting

• Financial statements

• Key financial KPIs

• Early recognition of financial Red Alerts and recovery plans

• Investment and funding

• Valuation and assessment of Projects/Companies/Operations

• Costing, cost leverage and cost reduction

• Break even analysis

• Budgeting

 

 

Booking and logistics

 

Duration: 8 Hours

Cost Per Person : EGP 1100

The cost of hiring a new employee = recruitment cost + cost of time taken to hire new employee + cost of time taken by new comer to adapt to the organization; in addition to thecost of training invested in the employee, during their presence in the organization.

What is the easiest way to stop profit leakage? 3 easy steps:

1) set the value perception cleverly

2) set the price smartly

3) Defend it gently.

 

Then enjoy the profit. It is that easy, no complications, no theoretical theories, no undoable tricks. In this workshop we will discuss how to relief the price pressure and discount requests you face in every deal with each and every customer. We will show you how to build the value perception; even if you are selling the same product, the value shouldn’t be perceived the same. Then we will tackle the smart pricing and finally, how to defend your set price gently so that the customer will not be offended and feel happy paying it.

This session is directed to all sales people, sales managers and marketers and strangely enough … to finance professionals who are having problems with sales team discount requests.

If you are not sure it will help, ask your finance people about the impact of your pricing and discounts on the company financials.

 

Topics:

- Discounts … the biggest sin!

- Why should I pay the price you ask for?

- Classical features/benefits talk is now history … how to speak value

- Where to find the value elements?

- Building the value perception

- Tactical price defending

 

Booking and logistics

Date: Tuesday 4th Dec 2012
Timing: From 5:30 PM to 9:30 PM
Location:  3W Khaled Teama St. Sheratan Bldgs, Heliopolis, Cairo, Egypt.

 

 

Cost per Person: EGP 250

For Shift-ian Members : EGP 200

Start to spend your time more efficiently instead of being consumed by time.

During this workshop, we will teach you to beat the work over load, be more effective, and achieve more.

We feel pressured between what is important, what we must do, and time. There are always a million little things waiting in the queue, for an empty time slot to open. And then there are the emergencies, the unplanned situations that we must deal with, and take up the time of another planned thing.

This workshop provides alternative productive methodologies to get the important, urgent and nice to have all done together within your day.

This will have a positive impact not only on your business and professional life, but it will bringmore quality into your personal life.

Live without stress, have more time for yourself, family & hobbies, while excelling in your work.

 

 

In this workshop we will tackle:

• The value of time and the elements

• Different types of tasks

• The perfect task

• Time budgeting

• Time doubling: the 48 hours day

• Distraction and time black holes

• Time management mistakes

 

Booking and logistics

Date: Monday  25th February 2013
Timing: From 5:30 PM to 9:30 PM
Location:  3W Khaled Teama St. Sheratan Bldgs, Heliopolis, Cairo, Egypt.

 

Cost per Person: EGP 250

For Shift-ian Members : EGP 200 

Nogo-tiation and Win-tiation

Your Email is you, your image and your company. When you talk, you like people to listen, get interested and respond. Email became the most commonly used professional communication channel. All business professionals, juniors and seniors, have to master it to properly present themselves and their organizations. Email can be your door opener, your key message channel, even a commitment made by you to your business partners. It has to be correctly built so it will be correctly received and understood. If you are a junior business professional looking for the right brief starting point, e-talk will be a good start. If you are a senior business professional refreshing your knowledge and widening your exposure to the current e-trends, e-talk is a nice refresher too. See you in the next round of e-talk

 

Outlines: Communication pillars: • Get interested • Trust me The Email wrapping: • From me! • When the recipients become three: To: CC: and BCC: • Subject line, the make or break The e-soul: • Core message • Target result • The ambiance The writing ceremony: • Opening • Body • Closing The holy email and the deadly sins: • Text style • Easy, clean and correct • Standard blocks • Extra weights? Templates to clone       Booking and logistics Date: Wednesday  12th Dec 2012 Timing: From 5:30 PM to 9:30 PM Location:  3W Khaled Teama St. Sheratan Bldgs, Heliopolis, Cairo, Egypt.   Cost per Person: EGP 150   For Shift-ian Members : EGP 120

‘From Presentation To Persuasion

When you need to get things done, there are two ways: do it yourself, or, ask your staff to do it. Do you have problems getting

things done through your staff? Does it work sometimes and never work other times? This workshop is discussing how to give

executable instructions to get things done without misunderstanding, failure or procrastination.

 

Outlines:

• The boss-staff understanding norms

• Selecting / developing your operational staff members

• The construction of good instructions

• Destructive reactions

• Need-to-know basis!!!

 

 

Booking and logistics

 

Date: Tuesday  27th Nov 2012
Timing: From 5:30 PM to 9:30 PM
Location:  3W Khaled Teama St. Sheratan Bldgs, Heliopolis, Cairo, Egyp

 

Cost per Person: EGP 250

For Shift-ian Members : EGP 200 

Importance of Etiquette in the business arena

-          Do you know that learning and applying Etiquette rules in business can improve your positioning.

-          Do you know that Etiquette can impact people’s career?

Course Outcomes:

-          Will provide you with the essential skills needed to succeed in business and life.

-          Will help you have the chance to win admires, get contracts, earn promotions.

-          Will help you become one of those unique people who always know the right thing to say or do.

What is Etiquette

-          Etiquette is not just about how to hold the fork or the knife, yet it is about behaviors and handling different situations at ease and confidence.

-          Etiquette is an integrated lifestyle.

Course Content

Part 1: Introduction to Etiquette (1 session)

1.1   The importance of Etiquette

1.2   Etiquette Categories

1.3   The origin of Etiquette

1.4   Definition of Etiquette

1.5   Etiquette & Protocol

1.6   Rules of Etiquette

Part 2: Personal/Communication Etiquette

2.1  First Impression

-          Physical Image

-          Voice tonality

-          Personality

Part 3: Business Etiquette

3.1   Work Environment

3.2    Dress Code

3.3    Personal Zone

3.4    Personal Interviews

3.5    Making Introductions

3.6    Handshakes

3.7    Conversations

3.8    Business Cards

3.9   Telephone & Mobile Etiquette

3.10 Netiquette

3.11 Business Letters

3.12 Meetings

3.13Gifts

3.14Business Entertainment

3.15 Anger Management

Part 4: Dining Etiquette

4.1  Invitations

4.2  Table Manners

4.3  Identify China & Silverware

4.4  Making a Toast

4.5  Do’s & Don’ts

4.6  Thank-You-Note

Training Methods & Techniques:

§  Presentation

§  Discussions

§  Videos

§  Role-playing & activities

§  Practical application (Advanced Level Dining)

Group Size & Attendees:

§  7-15 trainees per course

§  Adults starting 18 years old and above

§  Fresh graduates, Beginners, Middle/Executive Management
Pre-requisites:

-          Corporate Needs-Assessment Questionnaire to be filled by companies

-          Individual Needs-Assessment Questionnaire to be filled by candidates/trainees before the course.

Training Material:

1.      Printed Handouts

2.      Pens

Course Duration:

-          3 days (4 hours each including 30 mins. Coffee Break)

Certificates:

-          Each trainee will be offered an attendance certificates issued by SHIFT, and signed by its Management and the Trainer.

 

Payment terms and conditions :

Payment must be received within 21 days of the invoice date or in advance of the training course,. Payment can be made through:

Bank check in the name of -شركة شيفت للإستشارات والتأهيل على الأعمال الإدارية والتسويقية والطبية

-Bank transfer to SHIFT training and consultancy bank account:

Bank Name:    HSBC, Egypt, Sheraton Heliopolis branch.
Name:        SHIFT
Swift Code:     EBBKEGCX
Account Number: 055 047 195 110

Group discounts

If 4 or more people book on the same course from the same Company they qualify for a 10% discount off the combined course fees.

Cancellation Policy

• Only two weeks before the beginning of the course, the applicant can be totally refunded.
• Before the first day of the course  35%  will be deducted for registration process
• Other than that there is no refund.

Innovation is great, catchy, come times thought as mandatory. However, it has to be deliberate and on-demand, and more

importantly: when you can afford the cost of innovation. This workshop is discussing the concept of innovation, when to invite

and nurture innovation, and when to say NO for innovation.

 

 

Outlines:

 

• The concept of innovation

• What comes with innovation?

• The price of innovation

• When innovation is affordable

• When to shut-off innovation

• A panoramic integrated view of normal operations combined with innovation

 

 

Booking and logistics

Date: Monday  3rd Dec 2012
Timing: From 5:30 PM to 9:30 PM
Location:  3W Khaled Teama St. Sheratan Bldgs, Heliopolis, Cairo, Egypt.

 

 

Cost per Person: EGP 250

For Shift-ian Members : EGP 200

The purpose of this course is to provide participants an overview on customer service dimensions, with the goal to increases customer retention and loyalty.
Training Objectives

• Identify definition of both customer & service.
• Service benefits awareness.
• Customer service classification awareness
• Facilitate proper customer service basic attitude
• Moment Of truth awareness
• Treasure road map key understanding

Training Outlines

•  Customer definition
•  Service definition
•  Service advices
• Customer service classification
• Service basic attitude
• Moment Of truth
• Service the treasure

Instructor: Mr.yehya Abdul Ghaffar , MBA

The purpose of this course is to provide participants with the crucial skills and confidence to improve their customer complaint handling, with the goal of reaching a satisfactory solution that increases customer retention and loyalty.

Outlines:
• Complain definition
• Complain types
• Preventing customer complains
• Service gap definition
• Moment of truth (definition, Handling and benefits)
• Complain handling techniques
• Complain handling steps
• Building rapport release complain pressure
• Anti-complain system running (definition, Benefits and Procedures)
• Complain benefits

Booking and logistics

Duration : 2 days
Timing: From 6:00 PM to 10:00 PM
Location: 3W Khaled Teama St. Sheratan Bldgs, Heliopolis, Cairo, Egyp

Cost per Person: EGP 550

This workshop is designed to introduce the revolutionary concept of dealing with the unknown, uncertain future, the infinite possibilities that may face the business both in the near and far future. It provides you with the “crystal ball” where you can predict the way the future will unfold, how your business would react and what will be the side effects, trade-offs and the unforeseen results are becoming more predictable and foreseen.

Are you worried about the FOREX rate? The market demand levels? Inflation?Competition?Economic downturns?Political turmoil?

In opposition to historic data and trend calculation, averaging and blind forecasting, hoping that future will unfold to be replication of the past. This workshop prepares you to deal with the unfolding realitiesof the future, with a completely new and unique set of scenarios. You must be prepared with the best possible policy beforehand. Moreover it provides a way to test your policies and plans, before applying them and hence you discover the gaps and inefficiencies before it is too late.